Coming Out Of The Pandemic: Healthcare Responds To Digitally Trained Consumers

Coming Out Of The Pandemic: Healthcare Responds To Digitally Trained Consumers

Coming Out Of The Pandemic: Healthcare Responds To Digitally Trained Consumers

“We’re on a journey to transform health care, connecting more people to the right care at the right time– and at a cost that makes sense,” said Doug McMillon, CEO of Walmart, earlier this month when announcing his company’s 10-year collaboration deal with UnitedHealth Group. To this end, Walmart has opened 20 clinics next to its stores, offering low-cost medical care, such as $30 annual checkups and $25 dental cleanings. The new deal includes UnitedHealth’s Optum business providing analytics and decision-support tools to clinicians at Walmart clinics for seniors and also to those in several Medicare Advantage plans. The partnership is slated to begin in 2023 at 15 Walmart Health locations in Florida and Georgia. Walmart Health Virtual Care will also become in-network for commercial members of United Healthcare’s Choice Plus PPO plan. But Walmart isn’t the only large retailer expanding low-cost health clinics. In late April, Walgreens agreed to invest $5.2 billion in VillageMD to put 1,000 of its primary care offices next to Walgreens pharmacies. There are currently 120 collocated clinics open, serving more than 1.6 million patients in 22 markets, up from five clinics two years ago. And even discount retailer Dollar General is planning to grow its healthcare business, creating the Healthcare Advisory Panel to help develop its strategy on how best to invest its resources in the health-and-wellness arena. Dollar General currently has an expanded healthcare offering in 1,800 stores, with plans to include 4,000-plus stores by year-end.

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